Tomatina.cloud offers integration with multiple instant messaging channels, including: WhatsApp, Facebook Messenger, Instagram DM’s, SMS, X DM’s (Formerly Twitter), Telegram, WebChat, Mercado Libre and Apple’s iMessage. Some of these services are offered as add-ons to your current subscription. Please refer to our “Pricing” page for more information.

Users can connect their accounts from each available messaging platform, and they will all appear on Tomatina’s Chat interface. Enterprise users can also connect multiple accounts from each messaging platforms, allowing even more centralization.

Tomatina is built to be your end all messaging centre, and because of that, it offers various advanced features:

• Message campaign creations
• Automatic retargeting
• Future message scheduling

With these tools, Tomatina will enable your business to create efficient sales/communication strategies, to ensure messages reach the right customers at the right time.

Tomatina.cloud offers three distinct subscription plans:

• Free plan: Focused on Mom-and-Pop businesses and requires no credit card.
• Business subscription plan: Made for small and medium companies that have a Sales team and need up to 5 users to handle client interaction.
• Enterprise plan: Geared towards medium and big companies, and allows you to connect even more platforms, make Tomatina-integrated phone calls, 24/7 tech support and unlimited AI bots.

If you would like more information about what each subscription plan includes, please refer to our Pricing page.

Tomatina offers its users to only pay for the integration of messaging platforms that suit their specific business needs. Such integrations are called “add-ons”. With this subscription model, users avoid getting charged for features they don’t intend to use, keeping costs as low as possible.

Users can purchase wanted add-ons by selecting “my subscription plan” on Tomatina’s interface at any time.

Upgrading your plan is very simple and you can do it at any time:

• Go to “My account” in Tomatina.cloud’s dashboard
• Select “My subscription plan”
• Choose whichever plan you want to upgrade to

Agents can manage phone calls from the same chat interface as the rest of available messaging platforms. Tomatina.cloud does this by using WebRTC technology to convert the browser into a ‘softphone’.

WebRTC (Web Real-Time Communication) is a technology that enables real-time communication through web browsers. This will allow you to make both voice and video calls through Tomatina.cloud.

Tomatina.cloud allows “call queues”. Users that call your business may be told that your agents are all unavailable and ask them to hold until one of them frees up.

Yes! Tomatina.cloud allows its users to create an IVR (Interactive Voice Response) system, so that callers can receive the information they are looking for with a fully automated phone system, if needed. Tomatina.cloud also allows you to customize your call queues, adding music or messages as you see fit.

All calls can be recorded for supervisor’s monitoring needs. With Tomatina.cloud, business owners will be able to monitor all digital customer interactions in just one app.

Yes, supervisors have the option to listen to conversations in real-time to supervise and assess service quality.

Tomatina.cloud allows users to set their business hours and play pre-recorded voicemail messages to customers that call outside of them.

With Tomatina.cloud, you can record messages to automatically respond outside of business hours.

Yes, multiple SIP trunks can be set up for both incoming and outgoing calls. Each trunk can be associated with one or more call queues and is compatible with all IP telephony providers in the market.

Unfortunately, neither WhatsApp, Telegram nor Skype allow external apps to handle voice calls.

Tomatina.cloud allows users to define, train and test an AI agent through an intuitive interface, automating customer conversations.

You can set an AI assistant to do many different things:

• Answer Frequently Asked Questions from your business
• Assist your clients with website navigation
• Providing technical support

And many more!

You can customize not only what an AI bot can do, but also to restrict its use to whatever you see fit. This way, you can make sure AI is used appropriately with controlled replies.

If you want your AI bot to use detailed information about your business in its conversations with customers, you can upload documents to Tomatina and your bot will extract it from there.

Our AI Bots can do multiple things for a productive customer conversation:

• Retrieve information from external data sources
• Transfer the conversation to a human agent if necessary.

Currently, Tomatina.cloud supports OpenAI for its AI agents, but will soon support Google’s Gemini and Claude.

Tomatina offers controlled environments where users can test their AI Bot as if they were a customer of their business. You can then verify it’s performance and make adjustments before releasing it to the public.