Master the Chaos:
The Ultimate Omnichannel Solution for Customer Interaction
Tomatina is an omnichannel solution that unifies your company's communication across multiple platforms. With Tomatina, you can manage conversations on WhatsApp, Facebook, Instagram, Telegram, and phone calls in a single, intuitive application. It simplifies scheduling messages, one-click retargeting, and multichannel campaigns, all while allowing you to supervise interactions in real time. Additionally, AI integration automates repetitive tasks, freeing your team to focus on what truly matters: delivering exceptional customer support
Explore Tomatina's Powerful Features
Discover how our omnichannel solution unifies communication, enhances efficiency, and simplifies customer interactions across all platforms
Unified Messaging Integration
Seamlessly connect with all major instant messaging networks and manage multiple accounts for each, all from one intuitive platform
Advanced Conversation Management
Efficiently manage and track conversations across each connection, with clear identification and the ability to route to specific agents or groups. Automate interactions using AI to streamline responses and enhance customer experience.
Tiered User Management
Admin, supervisor, and agent roles provide tailored access: admins and supervisors have a comprehensive system overview, while agents get the tools they need to manage messaging and phone interactions effectively
Effortless Efficiency
Streamline multiple conversations effortlessly with features like predefined messages, one-click retargeting, easy reassignment, programmable follow-ups, and label assignment. Designed for simplicity, enabling agents to manage interactions swiftly and efficiently
Seamless Phone Integration
Manage calls and texts from the same interface. WebRTC turns your browser into a softphone, assigning agents to one or more queues. Easily collect and review customer information and call history, all within a unified system
Advanced SIP Trunk Management
Integrate with existing SIP trunks for inbound and outbound calls, and manage multiple trunks with ease. Assign trunks to IVRs, queues, set schedules, and configure out-of-hours voicemail. Easily identify after-hours calls for targeted follow-ups.
Comprehensive Supervision Tools
Monitor agent activity in real-time with tools for live chat supervision and phone call monitoring. Generate detailed activity reports, and easily export contacts and collected data for analysis and follow-up.
Easy Onboarding
Start quickly with video tutorials covering all system functionalities, a comprehensive knowledge base, and an AI assistant trained to answer any questions in natural language. These tools ensure a smooth and efficient onboarding process
Sign Up and Choose Your Plan
Register easily and select from a free plan or two paid options. You can switch plans or add features at any time, with custom solutions available for advanced needs
Set Up Your System
Follow simple video tutorials to connect messaging channels, create users, set up predefined messages, and configure the telephony module, including IVRs and call queues
Achieve Success
Experience seamless communication, enhanced team productivity, and higher customer satisfaction as your interactions flow smoothly across all channels